Frequently Asked Questions
1. How do I place an order?
2. How do I send my artwork?
3. Can I supply a publisher or word file?
4. What is CMYK?
5. What is a Proof
6. How do I approve the Proof?
7. Can you design my cards?
8. Why are there additional charges for some services?
9. What currency are the prices listed in?
10. Do the prices include GST?
11. What payment methods can be used?
12. Which is the best payment method to use?
13. How do I receive my finished printing?
14. How long until I receive my cards?
15. Where do you ship to?
Answer
1. How do I place an order?
Please refer to the “How to Order” section. If you have any further questions after reading the section for the product category you require, please contact us for further assistance.2. How do I send my artwork?
Your artwork, or electronic file, can be sent by email to design@redder4.com.au. If you do not have an electronic file or artwork, we can create or recreate this for you. Please see the Design Support section for more detailed information.If you are sending files or current stationery or other items,you can post them to our mailing address :
REDDER4 Pty Ltd
PO Box 3356
Liverpool NSW 2170
Australia
3. Can I supply a publisher or word file?
Yes, we can accept these files as a guide. Since these files are not always in “print ready” quality, we may need to re-create your artwork in an acceptable format. Additional charges are incurred for this service. Please see the “Design Support” page for more information.4. What is CMYK?
CMYK stands for Cyan, Magenta, Yellow, Black. Most full colour printed materials, from posters to magazines, are printed using the 4 colour CMYK method. This is because the CMYK method produces a fantastic variety of colour and contract using just a few base colours. The colours are represented by a percentage of use of each of the 4 base colours. So green can be C 100%, M 0%, Y 100%, K 0% and red can be C 0%, M 100%, Y 100%, K 0%. Using this technology for your cards means that you have the greatest number of colours available to you, and the quality will be outstanding.5. What is a Proof
A Proof is the finished document prepared for printing. You will receive an email copy of the finished document to be reviewed to ensure that the information you supplied is correct, and the design team has produced the artwork to suit your requirements. Printing will not commence until the proof has been reviewed and you advise that the proof documents are approved.6. How do I approve the Proof?
You will receive an email copy of the finished document to be reviewed to ensure that the information you supplied is correct, and the design tem has produced the artwork to suit your requirements. Once you are satisfied that the information and artwork is correct, you return email advising that the proof is read and approved. Printing will not commence until the proof has been reviewed and you advise that the proof documents are approved.7. Can you design my cards?
Yes, we can provide design support for you. If you already have a logo for your business, we can design a card to suit your needs. The initial cost of design is easily returned by the professional cards we create, helping you to create a lasting impression. Please see the “Design Support” section for more information.8. Why are there additional charges for some services?
In order to keep costs as low as possible, if you can supply artwork, then there is no need for any further charges to be incurred. We have a table of reasonable charges as “one time only” costs for assistance in creating professional cards for your requirements. These charges only relate to the initial template. The number of names and the number of re-prints using this template is unlimited.9. What currency are the prices listed in?
All prices listed on this site are in Australian Dollars ($AU). Please convert to your local currency if you are outside Australia using your banks exchange rate to see exactly how low our prices are, and compare that to what you are paying now.10. Do the prices include GST?
Yes, all prices listed on this site include GST. To calculate the non GST price, multiply the listed price by 10, and then divide the new number by 11. For example, if the listed price is $104.95, the non-GST price would be calculated as follows –$104.95 x 10 = $1049.50 / 11 = $95.41
The cost would be $95.41 + $9.54 gst = $104.95
Goods being shipped internationally directly from our warehouses do not require GST to be paid and can reduce the prices as above.
11. What payment methods can be used?
Our preferred method is Direct Deposit. Cheque or Money Order may be posted in to our Postal Address with your order.We can also accept Credit Card payments via PayPal. Additional fees are applicable for Credit Card payments.
If PayPal payments are required, please advise at the time of ordering.
12. Which is the best payment method to use?
The best method is direct deposit from your online banking, as this helps keep both of our bank fees low. By keeping our costs to a minimum, we can continue to offer low prices for your cards. Direct Deposit details will be found on the Order Confirmation received, after your order is placed.13. How do I receive my finished printing?
Your finished goods are sent via overnight express or courier to major Australian cities. You will be advised a tracking number on the day the goods are shipped.14. How long until I receive my cards?
Standard printing and delivery takes approximately 7-10 days. Please note that printing does not commence until the account is paid.15. Where do you ship to?
We ship cards to any destination that is reachable by the global postal services. For international destinations, please email sales@redder4.com.au for a quote, stating the receiving destination town and country. EMS charges are quite reasonable, and goods can be tracked on-line to most destinations around the world.
